At Christchurch Casino, we want you to enjoy our games responsibly. We are dedicated to ensuring that your gaming experience remains enjoyable and safe.
Responsible Gambling Policy
We understand that everyone’s relationship with gambling is different, which is why we have designed several solutions to help you in your gaming experience. Whether it’s setting deposit limits, session reminders, or taking a temporary timeout, we have the tools to help you manage your play in a way that works best for you.
Our commitment to responsible gambling means we are here to support you every step of the way, ensuring that your experience with us is both safe and fun.
Now, let’s look at our policies and the various ways we can assist you in playing responsibly.
Preventing underage gambling
You need to be at least 20 years or older (+20) to register an online account with us at Christchurch Casino. We have implemented additional procedures to verify your age when you make your first initial deposit. This is why we sometimes ask you to provide additional documentation proving you meet the age requirement before you can deposit funds to your online account.
We are dedicated to preventing any minors from playing on our site, but we also need your help as parents or guardians to limit internet access if you are sharing devices in your household.
Always keep your account details and passwords confidential, and make sure you log out of your accounts when you finish. We also recommend using parental controls to monitor or restrict internet access, a few options of these are;
If you suspect that someone underage is using your Christchurch Casino account to gamble, please do not hesitate to contact our Customer Support for help and guidance, and we will take the necessary steps.
Prevent Problem Gambling
Player Protection Tools: Manage Your Gambling Limits
We offer several tools that you can use to manage your play when you gamble online at Christchurch Casino. By using these features, you can enjoy our games responsibly and make sure that your gambling remains fun and stress-free. Here’s how you can use our player protection tools to stay in control:
Deposit Limits: Manage Your Spending
- Flexibility: Change your deposit limits anytime for daily, weekly, or monthly periods.
- Immediate Decreases: Requests to lower your limit will take effect right away.
- 24-Hour Activation: If you want to increase your limit, it’ll be activated after 24 hours. You’ll receive a confirmation email to finalize the change.
- Website Specific: Remember, the deposit limit set here only applies to your account at Christchurch Casino online, not to others owned or operated by us.
Net Loss Limits: Control Your Losses
- Set Limits: Decide on the maximum amount you’re comfortable losing over a specific period – whether it’s daily, weekly, monthly, or annually.
- How it Works: Your limit is calculated based on the sum of your limit amount, total account exposure, and profit/loss within the limit window, ensuring your losses stay within your set limit.
- Net Limit: Any winnings you accumulate during the limit period will be added to your limit amount. Conversely, losses will be deducted from your remaining limit amount, regardless of when the bets were placed.
For example, a player sets a NZ$100 daily loss limit and immediately wagers NZ$100 on a spin and wins NZ$50. The user can now reach an exposure of NZ$150 during this period. The player has a further wager of NZ$50, which loses on day 2. The player will only be able to wager a further NZ$50 in this new period, despite having placed no bets in it as yet, as the NZ$50 losses were recognised in this period.
Time Session Limit: Manage your time period
Here’s how it works:
- Set Your Limit: Choose a session duration between 30 minutes and 6 hours. Once this time is up, you’ll be automatically logged out of your account.
- Flexible Adjustments: Need to decrease your session duration? You can do it right away. However, if you want to remove or increase your limit, please note that it will take effect after 24 hours.
- Take Control: Click here to adjust your session duration limit and ensure a balanced gaming experience.
Game Time Reminder: Keep track of your sessions
- Set a Time Reminder: You can set a timer when you are playing so you can accurately keep track of how long you’ve been logged in for. Starting from as low as 1 minute to any time you specify. This can be activated directly from the Homepage or within the Responsible Gambling section in My Account.
- Stay Informed: The reminder not only notifies you of how long you’ve been logged in but also displays the amount you’ve won or lost during that period.
- Session-Based: Remember, reminders are set per gaming session. If you log out, you’ll need to set a new reminder when you return to continue receiving prompts.
- Opt-In to Continue: Once the reminder pops up, you’ll have the option to choose whether you want to continue playing or take a break.
Account Closure: easy and hassle-free
- Contact Us: Reach out to our Customer Support at any time to close your account for any reason
- Reopening Option: Accounts closed under our standard closure can be reopened whenever you choose by contacting Customer Support.
- Self-Exclusion Consideration: If you’re concerned about gambling-related issues or believe you may have a problem, we encourage you to consider self-exclusion for added protection.
Time Out: Take a break
Need a breather? You can temporarily exclude yourself from the site for a period ranging from 24 hours up to 6 weeks. Here’s how it works:
- Access Responsible Gambling: Simply navigate to the My Account – Responsible Gambling section of the website
- Choose Your Duration: Select the duration of your time-out, and your account will be immediately suspended until the selected duration expires.
- Per Account Basis: Timeouts apply to each account separately. If you have multiple accounts, you may want to set a timeout for each one.
- No Overrides: Once set, the timeout cannot be overridden or removed by us.
- Account Balances: Any balances, advance wagers, or winnings will remain in your account. You can access your winnings after the time-off period ends.
- Future Wagers and Bonuses: Future wagers, saved games, bonus funds, and entries in competitions cannot be cancelled during the time-out period. Bonuses may expire according to their terms and conditions.
Access to Account History: Stay Informed and Reflect
Understanding your gambling habits is key to maintaining a healthy and enjoyable gaming experience. At Christchurch Casino, we provide full access to your account history, including all deposits and withdrawals. By regularly reviewing this information, you can gain valuable insights into your spending and gaming patterns. Visit the My Account section to view your account history.
Self-Exclusion: Take a Proactive Step for Your Well-being
If you feel that your gambling is becoming unmanageable, our self-exclusion facility can help you regain control. By choosing to self-exclude, you can temporarily prevent yourself from accessing your account for a period ranging from 6 months to 5 years or indefinitely. During this time, we will take reasonable steps to prevent you from opening new accounts.
How Self-Exclusion Works:
- Comprehensive Coverage: Self-exclusion will apply to all accounts within our network which includes our landbased partners at Christchurch Casino.
- Get further help: We recommend seeking help from gambling support agencies (see the “Getting Further Help” section below). We also encourage you to consider self-excluding from other operators.
- Account information: If you need any further help with your gaming account during your self-exclusions, for example to increase the self-exclusion period or queries regarding outstanding balance and requests for withdrawals, please contact our Customer Support.
- Reactivation After Exclusion: After your chosen period ends, you may reopen your account by contacting our Customer Support. Note that there will be a 24-hour waiting period, and your account will be reviewed as part of our responsible gambling commitment.
- Indefinite Exclusion: Should you wish to undo the indefinite self-exclusion, you may contact our Customer Support Team to request this. Upon your request, your account will be reviewed as part of our responsible gambling commitment. Any cancellation of an indefinite self-exclusion will only be applied after a 7-day waiting period, at which point your account will be reopened. Note that reopening of your account is at our discretion.
- Commitment from Both Sides: We will take reasonable steps to prevent you from reopening your account or creating new ones. However, you must also refrain from attempting to bypass the exclusion.
Important Notice:
Once you initiate the self-exclusion process, you will receive a confirmation email. If you do not complete the process, your account will remain ACTIVE. If you need assistance, contact Customer Support, but note that manual self-exclusion may not be instantaneous.
During self-exclusion, we will make every reasonable effort to prevent you from receiving gambling material. However, if you circumvent the exclusion or if there is a technical failure, we are not obligated to return any deposits, winnings, or other funds related to such activities.
Play Responsibly: Know Your Limits & Stay in Control
While most people gamble responsibly, some may develop problematic gambling habits. Here are some guidelines to help you stay in control:
- Set Limits: Establish limits for depositing, wagering, and losses before you start playing.
- Time Management: Decide on a time limit for your playing session and stick to it. Ensure you take regular breaks during your gaming session.
- Monitor Spending: Track your activity using your online account history, and make sure not to play for more than you can afford.
- Gamble Responsibly: Do not let gambling interfere with your daily responsibilities, and ensure that the decision to gamble is your own.
- Avoid Gambling in Certain Situations: Refrain from gambling if you are recovering from any dependency, under the influence of substances, or looking to pay off debts.
- Gambling as Entertainment: Remember, gambling is a form of entertainment, not a way to make money.
- Avoid Chasing Losses: Never try to recover losses by gambling more.
- Understand the Rules: Make sure you know the rules of the games you play.
- Seek Help: If you need to talk to someone about problem gambling, contact our Customer Support or a problem gambling support service.
Take a Self-Assessment Test:
Reflecting on your gambling habits can help you identify potential issues before they become problematic. Consider the following questions:
- Have you bet more than you can afford to lose?
- Do you need to gamble with large amounts of money for excitement?
- Have you returned to gamble more after losing money?
- Have you borrowed money or sold belongings to gamble?
- Do you feel you might have a gambling problem?
- Have others criticized your gambling habits?
- Do you feel guilty about your gambling?
- Has gambling caused you health problems like stress or anxiety?
- Has gambling caused financial issues for you or your household?
Use the Problem Gambling Severity Index (PGSI) to assess your responses:
- Never (0 points)
- Rarely (1 point)
- Sometimes (1 point)
- Often (2 points)
- Always (3 points)
What does your PGSI score mean?
Score of 0: Non-problem gambler
- No Negative Consequences: You can enjoy gambling without it negatively affecting your life.
- Balanced Approach: Your gambling activities are well within your control and part of your overall entertainment budget
Score of 1-2: Low-risk gambler
- Minor Issues: You experience a low level of problems with few or no significant negative consequences.
- Occasional Slip-Ups: For example, you might occasionally spend over budget or feel a twinge of guilt after gambling.
- Self-Awareness: You’re mostly in control but should remain vigilant to ensure that gambling remains a fun activity.
Score of 3-7: Moderate-risk gambler
- Noticeable Impact: You experience a moderate level of problems that lead to some negative consequences.
- Financial Strain: You sometimes spend more than you can afford, leading to financial stress.
- Time Management: You might lose track of time while gambling, affecting other areas of your life.
- Emotional Effects: Feelings of guilt or regret may become more frequent, indicating a growing issue.
Score of 8 or higher: Problem gambler
- Serious Consequences: You gamble with significant negative consequences, including a possible loss of control over your gambling activities.
- Exceeding Limits: You often spend over your limit and may try to chase losses by gambling more.
- Emotional Distress: Gambling may cause you significant stress, anxiety, and guilt.
- Life Disruption: Your gambling habits might interfere with your daily responsibilities, relationships, and overall well-being.